How do I know if I need HVAC repair or a full system replacement?

If your system is over 12 years old or needs frequent repairs, replacement may be more cost-effective. Our technicians can inspect and recommend the best option for your home.

Why is my energy bill increasing even though my HVAC system runs normally?

Higher bills often mean reduced efficiency from dirty filters, clogged coils, or aging components. A maintenance check can help identify and fix these issues quickly.

How often should I schedule professional HVAC maintenance?

We recommend servicing your system twice a year—once in spring for cooling and once in fall for heating—to ensure peak performance and prevent breakdowns.

Can ACE help improve my home's indoor air quality?

Yes! We offer air purification systems, humidifiers, and ventilation solutions designed to reduce allergens and pollutants for a healthier home environment.

What areas of Northern Virginia does ACE service?

ACE proudly serves homeowners across Northern Virginia, including Fairfax, Centreville, Clifton, Chantilly, Alexandria, Arlington, Ashburn, Falls Church, Leesburg, Manassas, Reston, Sterling, and surrounding communities.

Privacy Policy for ACE Air Conditioning & Heating Service, Inc.

Effective Date: October 31, 2025

At ACE Air Conditioning & Heating Service, Inc. (“ACE,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aceaironline.com or use our HVAC services.

SMS/Text Message Opt-In

ACE Air Conditioning & Heating Service, Inc. will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms

By submitting this form and signing up for texts, you consent to receive text messages from ACE Air Conditioning & Heating Service, Inc. at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Address (city/town)
Email address
Phone number
Service request details and comments
Payment information (processed securely through third-party payment processors)

Automatically Collected Information

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and respond to your service requests
Schedule HVAC installation, repair, and maintenance appointments
Communicate with you about your service needs
Send appointment reminders and follow-up communications
Process payments and billing
Improve our website and services
Comply with legal obligations
Send promotional materials and newsletters (with your consent)
Maintain our priority service membership programs

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us with payment processing, email communications, and website hosting
HVAC Equipment Manufacturers: When necessary for warranty registration or technical support (Lennox, Carrier, Trane, Mitsubishi, Fujitsu)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, sale, or transfer of company assets

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Analyze website traffic and usage patterns
Improve website functionality
Provide targeted content

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Third-Party Services

Our website may use third-party services including:

Google reCAPTCHA: To prevent spam and abuse (subject to Google’s Privacy Policy and Terms of Service)
Google Analytics: To analyze website traffic
Social Media Plugins: Links to our social media profiles

These third-party services have their own privacy policies governing their use of your information.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request your information in a portable format

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information. We do not sell personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ACE Air Conditioning & Heating Service, Inc.
Phone: 703-691-0095
Email: [email protected]
Website: aceaironline.com

Mailing Address:
Serving Northern Virginia
Including Fairfax, Centreville, Clifton, Chantilly, and surrounding communities

This Privacy Policy is effective as of October 31, 2025, and applies to ACE Air Conditioning & Heating Service, Inc., a family-owned and operated HVAC business serving Northern Virginia since 1980.